Legal

Website Terms & Privacy Policy

Effective August 3, 2026

Website Terms

1. Who we are. This site is operated by Elevate Composites LLC, d/b/a Elevate Carbon, 1900 West Peterson Avenue, Chicago, IL 60660 ("Elevate Carbon," "we," "us"). Contact: legalandprivacy@elevatecarbon.com. We handle all correspondence by email.

2. This site is informational. Content here — specifications, images, videos, articles — is general information. It does not replace the Instructions & Warnings that ship with each product. Before using any Elevate Carbon product, read the Instructions & Warnings supplied with it. If anything on this site conflicts with those Instructions, the Instructions control.

3. Accuracy. We work to keep this site correct and current, but content may contain errors or become outdated, and specifications may change. We do not warrant the accuracy, completeness, or availability of site content.

4. Purchases. Orders placed through this site are governed by our Purchase Terms and Limited Warranty & Field Return Program, incorporated here by reference.

5. Intellectual property. All content, designs, marks, and product designs on this site are owned by Elevate Carbon or its licensors. You may not reproduce, distribute, or create derivative works from them without our written permission. You may not reverse engineer, decompile, or copy our products.

6. Your submissions. If you send us reviews, photos, feedback, or suggestions, you grant us a non-exclusive, royalty-free license to use them. You are responsible for what you submit. Incident reports are handled under the Purchase Terms, not this section.

7. Limitation of liability — website only. We are not liable for damages arising from your use of, or inability to use, this website or its content. This section applies only to the website. It does not limit our responsibility for our products. Nothing in these Website Terms limits any liability we may have for personal injury or death, and nothing here waives any right you have that cannot be waived under applicable law.

8. Third-party links. We are not responsible for the content or practices of sites we link to.

9. Governing law. Illinois law governs these Website Terms, without regard to conflict-of-law rules. Venue for disputes arising out of the website is Cook County, Illinois.

10. Changes. We may update these Website Terms. The effective date above shows the current version. Material changes to the Privacy Policy are handled under Section P-9 below.

Privacy Policy

P-1. Our position. We use cookies and similar technologies to understand how our site is used and to advertise our own products, including on third-party platforms. We do not sell your personal information, and we do not share it so that other companies can advertise their products to you. We are not an advertising business and we have no interest in becoming one — we collect what we need to sell and support our products, keep owners safe, and reach people who might want what we make.

P-2. What we collect.

  • Order information: name, shipping and billing address, email, phone, order contents. Payment card data goes directly to our payment processor; we never see or store full card numbers.

  • Product registration: serial number and owner contact information, so we can reach you if a safety notice is ever issued.

  • Incident and warranty records: what you tell us, photographs, and our findings.

  • Site and advertising data: information collected through cookies, pixels, and similar technologies — pages viewed, how you reached our site, approximate location, device and browser type, and interactions with our ads and emails.

P-3. Why we use it. To fulfill and support your order; to honor the warranty and return program; to contact you about safety notices, recalls, or inspection advisories; to investigate incidents and improve product safety; to meet legal obligations including reporting duties to the U.S. Consumer Product Safety Commission; and to measure, improve, and target advertising for our own products.

P-4. Cookies and advertising. We use three kinds of cookies: essential (cart, checkout, security), analytics (how the site is used), and advertising (measuring our ads and showing them to people likely to be interested). Advertising and analytics platforms we work with set their own cookies and pixels on our site and receive information about your activity here, which they process under their own privacy policies to deliver and measure our advertising.

Some state privacy laws treat this kind of cross-context advertising as "sharing" or as "targeted advertising" even though no money changes hands. You can opt out. Use the cookie preferences link in our site footer, your browser's cookie controls, or a Global Privacy Control signal, which we honor. Opting out does not affect your ability to buy from us or your warranty.

P-5. Safety communications. We will email you about product safety notices and recalls regardless of whether you have opted out of marketing email or advertising cookies. These are not marketing. They are how we meet our legal duty to warn, and how we keep you from getting hurt.

P-6. Who we share it with. Our payment processor; shipping carriers; analytics and advertising platforms as described in P-4; our insurer and legal counsel in connection with a claim; and government regulators where required by law. Each receives only what the task requires.

P-7. How long we keep it. We keep information as long as we need it for the purposes described above, including meeting our product-safety, warranty, tax, and legal obligations. Because a ladder's service life is long and safety obligations can arise years after a sale, order, registration, warranty, and incident records are retained on a long-term basis. When we no longer need information, we delete or de-identify it.

P-8. Your choices. Email legalandprivacy@elevatecarbon.com to access, correct, or delete your information, to opt out of marketing email, or to opt out of targeted advertising. We will honor deletion requests except for records we are required to retain for product-safety, warranty, tax, or legal purposes — we will tell you which of your records fall in that category and why.

P-9. Change of control. If Elevate Carbon is acquired, merges, or sells substantially all of its assets, customer information — including order, registration, warranty, and incident records — will transfer to the acquiring entity as part of the transaction. Following the transfer, your information will be governed by the acquiring entity's privacy policy, which may differ from this one. We will post notice on this site before any such transfer takes effect and, where we have your email address, notify you directly.

P-10. Children. Our products and site are not directed to anyone under 18, and we do not knowingly collect information from minors.

P-11. Contact. legalandprivacy@elevatecarbon.com | Elevate Composites LLC, 1900 West Peterson Avenue, Chicago, IL 60660.

Purchase Terms

Effective August 3, 2026

These terms govern every sale of Elevate Carbon products. Placing an order means you accept them.

1. Direct sales only. We sell exclusively to end users, directly, through elevatecarbon.com. We have no dealers, distributors, or authorized resellers, and we do not sell through any online marketplace. Any Elevate Carbon product offered anywhere other than elevatecarbon.com did not reach that seller through an authorized channel, and we cannot vouch for its history, handling, or condition.

2. No commercial resale.

2.1 You are buying for your own use. You may not purchase our products for resale, and you may not sell, lease, rent, or distribute them in the course of a business, including through any online marketplace or retail channel.

2.2 You may not use our name, logo, or product names to advertise a resale beyond accurately identifying the product, and you may not represent yourself as an authorized dealer or reseller, sell a used product as new, or sell any product that has been modified, repaired, refinished, or reconditioned under our name.

2.3 If you transfer a product personally. The Limited Warranty and Field Return Program run to the original purchaser only and end on transfer. Recall and safety notices reach the registered owner on file, so a subsequent owner may never receive one. If you give away or sell your product, you must pass along the Instructions & Warnings and disclose its full service history, including any impact, drop, overload, or unusual event. Composite structures can carry damage that is not visible — a used product with unknown history should be treated as unsafe until inspected.

3. Order acceptance and price. Your order is an offer. We accept it when we ship. Prices exclude taxes and shipping, which are shown at checkout. We may decline or cancel any order and refund you in full.

4. Delivery, title, risk of loss. Title and risk of loss pass to you on delivery. Inspect the shipment on arrival and report shipping damage within 7 days at legalandprivacy@elevatecarbon.com with photographs of the packaging and product. Do not use a product that arrived damaged.

5. Conformance, rating, and intended use.

CONFORMANCE STATEMENT

Designed, manufactured, and laboratory tested to both ANSI ASC A14.5-2017 (Ladders — Portable Reinforced Plastic) and ANSI ASC A14.2-2017 (Ladders — Portable Metal), at Type IA — 300 lb. rated load, single user.

A14.5. This ladder uses a carbon fiber reinforcement in place of glass fiber, as permitted by §7.1, which allows alternate reinforcements provided the ladder meets the Section 8 performance requirements — the criterion §7.9 makes governing for acceptance. It meets every requirement of A14.5 except §7.10, Electrical Properties (minimum 25,000 V AC dielectric strength; DC leakage not exceeding 90 µA at 90 kV). We make no electrical-insulation claim. Carbon fiber conducts electricity. This is not a non-conductive ladder.

A14.2. It meets every requirement of A14.2, including all Section 7 performance tests, at Type IA. A14.2 specifies no materials. We state requirement-level conformance only: A14.2's scope is written for metal ladders, and we do not claim to fall within it.

Warning label. A14.5 assumes a non-conductive product and prescribes no electrical warning. This ladder therefore carries the "Danger — Electrocution Hazard" label that A14.2 §9.6.3 requires on conductive ladders.

This statement appears in full on the product page and in the Instructions & Warnings, and in short form on the product label. Wherever we state conformance, we state the electrical exception with it.

⚠ DANGER — THIS LADDER CONDUCTS ELECTRICITY. Carbon fiber is electrically conductive. This is not a non-conductive ladder. Treat it the way you would treat an aluminum ladder. Do not use it on or near energized electrical equipment, overhead power lines, or any live circuit. Contact with an energized conductor can cause electrocution or death. For any work on or near electricity, use a fiberglass ladder meeting ANSI ASC A14.5 in full, including its Section 7.10 electrical requirements.

6. Instructions & Warnings. Instructions & Warnings ship with every product and are posted at elevatecarbon.com/safety. Read them in full before first use. You confirm at checkout that you will do so. If your product is used by employees or others, you are responsible for making the Instructions available to them and for any training your jurisdiction requires.

7. Pre-use inspection — your responsibility. Inspect the product before every use using the Inspection Checklist supplied with it and posted at elevatecarbon.com/safety. Look for cracks, delamination, exposed or frayed fiber, impact damage, loose or missing hardware, damaged feet, deformed or seized components, and damaged labels. If anything fails inspection, or if you are unsure, tag the product out of service and stop using it. Email safety@elevatecarbon.com — do not attempt a repair. Composite damage is not always visible; treat any impact, drop, or overload event as disqualifying until we have inspected the product.

8. Prohibited uses. Do not: exceed the 300 lb. rated load; allow more than one person on the product at a time; use it near electricity (Section 5); modify, drill, cut, sand, paint, coat, or repair it; use it as a scaffold plank, ramp, brace, or for any purpose other than as instructed; continue using it after an impact, drop, overload, chemical exposure, or fire; or use it if any label is missing or illegible (email safety@elevatecarbon.com for free replacement labels).

9. Incident reporting and evidence preservation.

If anyone is injured, or property is damaged, while using an Elevate Carbon product:

  1. Stop using the product immediately and keep it out of service.

  2. Report it to us: safety@elevatecarbon.com or the form at elevatecarbon.com/report. Please report as soon as you reasonably can — our reporting duties to the CPSC run on short deadlines.

  3. Preserve the product exactly as it is. Do not repair, clean, disassemble, cut, discard, or alter it or any of its parts, including broken pieces. Keep all fragments.

  4. Photograph it where the incident happened, before moving it if you safely can, then from all sides.

  5. Keep your receipt, packaging, labels, and the Instructions.

  6. We will arrange and pay for shipping the product to us for inspection, and we will share our findings with you.

Reporting an incident is not a claim, does not admit anything on anyone's part, and does not waive any of your rights or ours. We ask because we cannot make the product safer — or meet our legal duty to warn other owners — without the failed part in our hands.

10. Warranty. The Limited Warranty & Field Return Program is a separate document and is incorporated here. Except as stated there, and to the extent permitted by law, we disclaim other express and implied warranties, including merchantability and fitness for a particular purpose.

11. Limitation of liability. Except as stated in Section 12, our liability arising out of a sale is limited to the purchase price of the product, and we are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits or lost use.

12. What this does not limit. Nothing in these Purchase Terms limits or excludes our liability for personal injury or death caused by our negligence or by a defect in our product, for fraud, or for anything else that cannot be limited under applicable law. Some states do not allow certain exclusions, so parts of Section 11 may not apply to you. These terms give you specific legal rights, and you may have other rights that vary by state.

13. Governing law and dispute resolution.

13.1 Illinois law governs, without regard to conflict-of-law rules.

13.2 Arbitration and class waiver. Except as stated in 13.3, any dispute arising out of or relating to these Purchase Terms or a product purchase will be resolved by binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Cook County, Illinois or heard remotely. You and we each waive the right to a trial by jury and the right to bring or participate in any class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any class proceeding.

13.3 What is not arbitrated. Claims for personal injury or death; claims within the jurisdiction of a small claims court; and claims for injunctive relief to protect intellectual property. These may be brought in the state or federal courts located in Cook County, Illinois.

13.4 Your right to opt out. You may opt out of Section 13.2 by emailing legalandprivacy@elevatecarbon.com within 30 days of your first purchase with your name, order number, and a statement that you opt out of arbitration. Opting out affects nothing else in these terms and will not affect your warranty, your returns, or how we treat you.

13.5 If the class waiver in 13.2 is held unenforceable as to a particular claim, that claim proceeds in court and the remainder of 13.2 continues to apply to all other claims.

14. Force majeure. We are not liable for delay or non-performance caused by events beyond our reasonable control.

15. Entire agreement; severability. These Purchase Terms, the Limited Warranty & Field Return Program, and the Website Terms are the entire agreement between us regarding a sale. If any provision is unenforceable, the rest remain in effect.

Contact: legalandprivacy@elevatecarbon.com for orders, warranty, returns, and privacy. safety@elevatecarbon.com for incidents, damage, and inspection questions.

Limited Warranty & Field Return Program

Effective August 3, 2026

We build these ladders and we want them back if they give you any trouble. Every returned product is inspected in our shop by the people who designed it. That is how the next one gets better.

Part A — 18-Month Limited Warranty

A-1. Coverage. For 18 months from delivery, we warrant that your Elevate Carbon product will be free from defects in materials and workmanship and will perform as intended under normal use within its rated capacity.

A-2. What counts. Beyond conventional defects, this warranty covers any cracking, delamination, fiber exposure, adhesive or joint failure, loosening, permanent deformation, corrosion, or loss of function that develops under normal use within the rating. If it is not holding up, that is covered — you do not have to prove why.

A-3. Your remedy — your choice. Replacement or a full refund of the purchase price, whichever you prefer. We pay shipping both ways and send you a prepaid return label.

A-4. What we ask in return. Send the product back. That is the whole condition. We inspect every unit we get.

A-5. What is not covered. Damage from an impact, drop, or overload; use outside the 300 lb. rating or by more than one person at a time; modification, repair, drilling, cutting, or refinishing; chemical, fire, or electrical damage; use contrary to the Instructions; normal cosmetic wear that does not affect function; and any product that was resold or transferred. If your situation falls here, see Part B — we still want the ladder back and we will still put money toward your next one.

A-6. Who is covered. The original purchaser who bought directly from elevatecarbon.com. Not transferable.

A-7. How to claim. Email legalandprivacy@elevatecarbon.com with your order number, serial number, and photographs. We will respond with a prepaid return label.

A-8. Your legal rights. This warranty gives you specific legal rights, and you may have other rights that vary by state. Nothing in this warranty limits our liability for personal injury or death caused by our negligence or by a defect in our product. If someone has been injured, do not use this process — follow the incident procedure in the Purchase Terms, which costs you nothing and is not conditioned on anything in this document.

Part B — Field Return Program

B-1. What it is. Within 18 months of delivery, if you want to return the product for any reason not covered by the warranty — you changed your mind, it does not suit the work, you simply do not like it — send it back and we will credit you 50% of the purchase price toward a new Elevate Carbon product.

B-2. No explanation required. We would like to know what went wrong, and we will ask, but the credit does not depend on your answer.

B-3. How it works. Email legalandprivacy@elevatecarbon.com with your order number and serial number. We send a prepaid return label. Once the product arrives, we issue the credit. Credit is valid for 12 months, applies to one future purchase, and is not redeemable for cash.

B-4. Condition. The product must be returned complete, including all components and any broken pieces. Damaged or worn products are fine — that is what we want to see.

B-5. If someone was hurt. This program does not apply to any product involved in an injury or property-damage incident. Those go through the incident procedure in the Purchase Terms instead, where we cover everything at no cost to you and no credit conditions attach.

B-6. What we do with returns. Every returned product is inspected, documented, and photographed. Returned products are never resold or reconditioned for sale. They are retained for engineering analysis or destroyed.